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REIMAGINE

Modernize your contact center with Amazon Connect

Work with Avahi, an AWS Partner, to deploy a simple-to-use, cloud-based contact center solution from Amazon Web Services (AWS).
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REIMAGINE

Why Amazon Connect?

Traditional contact center solutions can be complicated, with cumbersome tools, difficult integrations, complex pricing, and deployments that take months or longer to complete. Amazon Connect offers businesses another way, with a cloud-based, pay-as-you-go customer contact service that is designed to provide:

  • Skills-based call routing

Customers calls are appropriately routed based on agent availability and skill set, to resolve issues more efficiently and minimize wait times.

  • Dynamic and personal contact flows

Self-service, graphical interface makes it easy for non-technical users to design contact flows and anticipate customer needs by accessing customer histories.

  • Natural language chatbots
Out-of-the-box integration with Amazon Lex, a service for building conversational interfaces into any application, powered by the same automatic speech recognition and natural language understanding technologies as Amazon Alexa, allows for conversational text and voice interactions.
  • Outbound calling
Schedule automated, outbound calls or set up triggers to send automatic notification calls in response to events like credit fraud.
  • Real-time and historic metrics

Visual performance dashboard provides users with metrics that support data-driven decision making and improve operational performance.

  • Integration

Comes with pre-built integrations to Customer Relationship Management (CRM) systems, Workforce Management (WFM) suites, Quality Management (QM) applications, and more.

A Contact Center Built for the Cloud

Amazon Connect is a self-service, cloud-based contact center service that makes it easy for organizations of any size to deliver better customer service at lower cost. Based on the same contact center technology used by Amazon customer service associates around the world to power millions of customer conversations, Amazon Connect can dynamically adjust to the changing needs of your customers in real time, allowing you to engage with them easily and naturally.

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Benefits of Amazon Connect

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Get the Most Out of Amazon Connect with Avahi

Whether you are investigating Amazon Connect for the first time, looking to migrate your production contact center, or hoping to take customer care further though Amazon Lex or other AWS services, we offer a variety of services.

  • Assessment
Our team of Amazon Connect experts will perform a comprehensive review of current and future needs, business drivers, KPIs, call flows, agent efficiency, operational requirements, and detailed analysis to determine if Amazon Connect is the right solution for you.
  • Pilot Project and POC
Proof of Concept involves creating a non-production instance of Amazon Connect to demonstrate how Amazon Connect supports your business’s use cases.
  • Solution Architecture and Build
Design AWS architecture and cloud contact center solution to meet your business’s exact needs following best practices (security, compliance, and scalability) while helping you more effectively measure TCO and ROI.
  • Migration
We follow an agile approach in building and migrating existing contact centers running on legacy systems to Amazon Connect.

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